Refund & Cancellation Policy

Digital gift cards are different from physical goods: once a card's number and PIN have been shown to you, the value can be spent immediately and cannot be recovered. This policy says plainly when you get your money back and when you do not.

Before a card is issued

You get a full refund. If you paid but we could not issue your card — the brand ran out of stock, or issuance failed for any reason on our side — we refund the entire amount automatically. You do not need to ask.

After a card is issued but before it is revealed

Contact us and we will look at it. If your card has been issued but you have not yet viewed the card number and PIN, write to us within 7 days of the order. Where the card has not been revealed or redeemed, we will normally cancel it and refund you in full.

We cannot promise this in every case: some brands do not allow an issued card to be cancelled, and where that is so we will tell you which brand and why.

After a card has been revealed

We cannot refund a revealed card. Once the number and PIN have been displayed, the value is spendable by anyone holding them, and we have no way to verify it is unspent or to claw it back from the issuing brand.

This is the same reason a bank will not reverse cash you have already withdrawn. We show a clear warning before revealing a card for exactly this reason.

If a card does not work

If a card is rejected by the brand, is inactive, or shows a balance different from what you paid for, tell us within 7 days and we will take it up with the issuing brand. Where the fault is with the card we supplied, we will replace it or refund you.

We will need the order reference and, if the brand gave you one, the error or reference number they showed.

Wrong recipient or wrong amount

Check the recipient's details before paying — an emailed card cannot be recalled once sent. If a card has not yet been revealed by the recipient, contact us quickly and we will do what we can.

How refunds are paid

• Refunds go back to the original payment method only. We cannot refund to a different card, account or UPI ID.
• Once we approve a refund we initiate it within 2 working days. Your bank or UPI provider then typically takes 5–7 working days to credit it.
• Points used on the refunded order are returned to your account. Points earned on it are reversed.

Business orders

Bulk orders paid by bank transfer are refunded by bank transfer to the account the payment came from. Where part of a bulk order has been distributed and part has not, we refund the undistributed, unrevealed cards.

Cancelling before payment

An order that has not been paid for can be abandoned at any time. Nothing is charged and nothing is issued.

Raising a problem

Write to hello@giftycodes.com with your order reference. We aim to reply within one working day. If you are not satisfied with the outcome, say so in your reply and it will be escalated.