Contact Us
Last updated 27 August 2026
Something wrong with an order, or a question before you buy? Write to us and we will answer.
Support
hello@giftycodes.com
Monday to Saturday, 10am–7pm IST
We aim to reply within one working day. Please include your order reference — it is on your confirmation email and on the order in your account — as it lets us find your order without a round of questions.
What to send us
- A card that will not redeem: the order reference, and any error or reference number the brand showed you.
- A card that never arrived: the order reference and the address or number it should have gone to.
- A refund request: the order reference. Please read our Refund & Cancellation Policy first — it says plainly what can and cannot be refunded.
Never send us a full gift card number and PIN by email. We do not need them to help you, and email is not a safe place for them.
Bulk and corporate gifting
For company accounts, volume pricing and invoicing, start at giftycodes.com/business or write to the same address and say it is a bulk enquiry.
Registered address
Tripping Vibe Digital Private Limited
B-1, Sector-19, Noida 201301
Uttar Pradesh, India
This is our registered office for correspondence. It is not a retail counter — we do not sell or hand over cards in person, and support is handled by email so there is a written record of your issue.